2nd NTO Technical Conference

Digitalisation of Tax Administrations and Contemporary Issues

English: 2nd NTO Technical Conference

French: 2ème Conférence Technique du NTO 

Spanish: 2ª Conferencia Técnica de la NTO

The 2nd NTO Technical Conference will take place in Cape Town, South Africa, from 5 to 7 September 2023.

The overall objective of the 2023 NTO Conference is to shed light on some selected sub-topics that fall under the digitalisation of tax administrations. In doing so and among other things, it highlights the current state and required future steps regarding the following specific topics:

• Challenges and opportunities for the digital transformation of tax administrations: the aftermath of the COVID-19 pandemic and its impact have further exposed the need for tax administrations to invest on the use of technology and strengthen their digital infrastructure. During the pandemic, in person visits of tax authorities dropped by 55%, while digital contact increased by 30%.[1] In addition to digitalising the tax collection system and the experience of taxpayers, digital transformation and investment on communication and data storage capacity that safeguard data security and taxpayer confidentiality are needed.

• Tax compliance and enforcement technology: modern technology is increasingly becoming a common and integrated part of the activities of tax administrations across the world. Simple automation of manual submission and payment processes present a good opportunity for tax administrations to transform and modernise their approaches. Tax authorities can also empower taxpayers through technology driven services and education.  

• The impact of emerging technologies on revenue administrationson top of exiting technologies, the business of tax administrations is being impacted by emerging technological advancements such as machine learning, artificial intelligence, big data analysis, etc. Big data is bringing untapped compliance opportunities. To take advantage of these, however,  tax administrations need manpower that is equipped with up-to-date technical and technological knowhow. This, in turn, requires innovative and new ways of working. It is imperative for tax administrations to reflect on their experiences and take necessary steps.

The conference will run for three days. For more information, please click on the link in the respective language at the top of this page.