Technical Assistance for Revenue Administration and Revenue Policy -Zambia

Assistance to the Zambia Revenue Authority (ZRA) includes 1) reengineering debt management activities; 2) designing a program to increase corporate and employee productivity; 3) establishing a robust and structured appeals process for audit and customs; 4) strengthening internal affairs operational capability; 5) enhancing outreach for taxpayer education; 6) streamlining customs operations through the use of risk management; and 7) supporting the criminal investigation division.