Tax Reform Project (TRP)

The overall goal of the project is to improve the effectiveness and efficiency of tax administration and tax policy development in Armenia. The TRP project advised on the use of IT applications to administer taxes, deliver taxpayer services, and increase taxpayer compliance (which is low compared to peers in the region). IT assistance complemented $12 million World Bank loan for procurement of IT equipment. Legislative changes and an IT-based personified income tax have been implemented to unify and improve record-keeping for the income and social taxes and an e-filing systemtax administration automation (jointly implemented with the WB). TRP also supported the development of an effective public-private dialogue between the tax authorities and taxpayers.