22
Apr

Increasing Taxpayer Compliance and Reducing Compliance Costs

This workshop aims at improving taxpayer services in a dialog with the taxpayers. Participants will discuss how digitalization of tax procedures and processes can impact taxpayers’ compliance. Attention will be paid to taxpayer services; the aspect of digitalization will be discussed as an influencing factor. Participants will debate how the development of e-services can change the processes of filing, registering and returning taxes; taking an inventory; centralizing and standardizing procedures, streamlining processes, and collaborating with all leaders across functions. The event will be delivered in Kosovo as a continuation of successful delivery of the program in the region. As Kosovo has a long history of improving taxpayer services and they are using IT as a tool to improve services, they will present their progress and results so far.

Target audience: heads and personnel of tax payer service units.

More information available here.